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7 Responses to opMelbourne IT [review]

1. Touch Mouse  ~ January 22nd, 2010 at 1:52 pm
   

   Very nice article about melbourne. I love this city so much and I was there a few weeks ago.

   
   
   OverallNot Rated
2. John Dodd  ~ February 3rd, 2010 at 7:35 pm
   

   hi there, I really thought this post was very helpful and needed to say thank you

   
   
   OverallNot Rated
3. Kristen Happel  ~ February 4th, 2010 at 3:46 am
   

   hi there, I really found your post was extremely useful and wanted to say thankyou

   
   
   OverallNot Rated
4. Jesse B Andersen  ~ February 9th, 2010 at 4:33 pm
   

   I disagree with your “Good customer support”.

   Anyone that has tried Melbourne IT knows that there are issues to consider. 1 company managing millions of domains will give you really sower customer support. I’m currently trying to get Melbourne IT to even answer 1 email regarding a CNAME issue. I have decided that I will post about how dissatisfied I am with the service. If you are in the market to register and manage a domain Melbourne IT should be your last option. Thank you.

   Notice that my website is down? that’s because Melbourne takes weeks to answer emails.

   I’m still waiting for my reply.

   
   
   OverallNot Rated
5. admin  ~ February 9th, 2010 at 5:56 pm
   

   Jesse,

   Sorry to hear your bad experience with Melbourne IT. I have posted your concern. It maybe a one OFF. If I get more complaints like your I will surely considering lowering their ratings in my website.

   Admin – Top Web Hosting Services

   
   
   Overall
6. Jesse B Andersen  ~ February 9th, 2010 at 8:30 pm
   

   To give a brief summary I will let you know what has hapenned.

   I posted my complaints everywhere I could including Facebook, twitter, and tons of blogs. I also emailed ICANN with complaints. I posted my complaint on Melbourne’s wikipedia page. I sent over 100 messages to Melbourne IT support and I got no response from Melbourne IT.

   I decided that I needed to break the chain of command and go to the top guy, CEO Theo Hnarakis. I managed to contact him via a website were he was registered (social network for business people) and I sent him one of the roughest complaints I have ever written. He did reply to my email and sent my email to every executive in the company.

   Within a few minutes of my email I received a call from Melbourne IT to address my issues. Not even the specialists could fix the issues and apparently it was a major glitch in their system, which they hadn’t seen. They are fixing their systems now and lots of people who have been complaining but have done nothing will be able to modify their DNS settings.

   They have a support specialists that will update me hourly on what happens with my account. They do manage millions of websites so it takes time to get things done, but sometimes it takes contact with the CEO to get changes going.

   I am now trying to post this same message to all the blogs and places were I created chaos and bad mouthed Melbourne IT.

   Laters admin,

   Jesse B Andersen

   
   
   OverallNot Rated
7. admin  ~ February 10th, 2010 at 1:37 pm
   

   Good to know that Melbourne IT resolved your issue finally. Yes, it’s definately surprizing to know that you had to approach the CEO get things moving. Hope they streamline their process. It seems that you want to withdraw your complain about Melbourne IT – Hence I am not lowering the ratings on my website as of now.

   Admin – Top Web Hosting Services

   
   
   Overall

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